Last updated: 06/12/2025

Off Field Play Haus (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or interact with our services.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of information:

Information you provide directly

• Full name
   
• Email address
   
• Phone number
   
• Billing and delivery address
   
• Booking details
   
• Payment information (processed securely by third-party payment providers)
   
• Any additional information you voluntarily provide
   

Automatically collected information

When you visit our website, we may automatically collect:

• IP address
   
• Browser type
   
• Device information
   
• Pages visited and time spent
   
• Cookies and similar tracking technologies
   

2. How We Use Your Information

We use your personal information to:

• Process and manage bookings
   
• Communicate with you regarding orders, inquiries, or support
   
• Send booking confirmations, reminders, and updates
   
• Improve our website and customer experience
   
• Process payments securely
   
• Comply with legal obligations
   

We do not sell or rent your personal information.

3. Sharing Your Information

We may share your information only when necessary:

• Service providers involved in payment processing, website hosting, email delivery, or analytics
   
• Delivery or logistics providers as needed to fulfill bookings
   
• Legal authorities, if required by law, regulation, or to protect our rights
   

All third-party providers are required to handle your data in accordance with privacy laws.

4. Cookies & Tracking Technologies

We use cookies to:

• Enable website functionality
   
• Remember your preferences
   
• Analyse website traffic
   
• Improve user experience
   

You can disable cookies in your browser settings, but some functionality may be limited.

5. Storage & Security

We store your information securely and take reasonable steps to protect it from:

• Unauthorised access
   
• Loss or misuse
   
• Modification or disclosure
   

Payment information is handled only by secure, PCI-compliant third-party processors. We do not store full credit card details.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services
   
• Comply with legal obligations (e.g., tax and accounting requirements)
   
• Resolve disputes
   

When no longer required, data is securely deleted or anonymised.

7. Your Rights

You may request:

• Access to the personal information we hold about you
   
• Correction of inaccurate or incomplete information
   
• Deletion of your personal information, where legally possible
   
• To opt out of marketing communications
   

To exercise your rights, contact us at:
📧 hello@offfieldplayhaus.com

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

9. International Data Transfers

If our service providers operate internationally, your data may be transferred outside Australia. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the updated date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Off Field Play Haus
📧 Email: hello@offfieldplayhaus.com